Fix Invalid Phone Number on SASSA Grant Application

If you’re facing the frustrating issue of an invalid phone number on your SASSA grant application, you’re not alone. 

Many applicants encounter this roadblock during the application process. 

This guide will walk you through the steps to rectify this error and ensure a smooth application process.

What is the Importance of a Valid Phone Number?

A valid phone number is needed for your SASSA grant application for several reasons:

Check SASSA Grant Status
  1. Communication: SASSA uses your phone number to communicate important updates, notifications, and verification messages regarding your application status.
  2. Security: A valid phone number serves as a security measure to protect your personal information and prevent fraudulent activities.
  3. Efficiency: Providing accurate contact information streamlines the application process and ensures timely responses to your queries.

How to Verify Your Phone Number on the SASSA Portal

If you suspect that your phone number is incorrect on the SASSA portal, follow these steps to verify and update it:

  1. Log in to the SASSA Portal: Access the SASSA online portal using your registered login credentials.
  2. Navigate to Your Profile: Look for the “My Profile” or “Update Profile” section.
  3. Check Phone Number Details: Verify the phone number listed under your profile information.
  4. Update if Incorrect: If the phone number is incorrect, proceed to the “Update Phone Number” option and enter the correct details.

How to Receive an SMS Verification Code

Once you’ve updated your phone number, SASSA will send an SMS verification code to the new number. 

This code is a security measure to confirm that you have access to the provided phone number.

  1. Check Your Messages: Look for the SMS from SASSA containing the verification code.
  2. Enter the Code: Return to the SASSA portal and enter the received verification code into the designated field.
  3. Confirm Update: Click the “Confirm” or “Submit” button to finalize the phone number update.

What to Do if You Haven’t Received the SMS Verification Code

If you haven’t received the SMS verification code, there are several possible reasons:

  1. Incorrect Phone Number: Double-check the accuracy of the phone number you entered on the SASSA portal.
  2. Network Issues: Ensure that your mobile network is functioning properly and that you have sufficient signal strength.
  3. Technical Difficulties: Temporarily technical issues with SASSA’s systems might be causing delays.

If you’re still unable to receive the verification code, you may be able to request a resend. 

Look for an option on the SASSA portal that allows you to resend the verification code.

If you’ve tried the above steps and are still facing issues with the verification code, it’s recommended to contact SASSA directly for assistance. 

You can reach out to them via phone, email, or in person at your nearest SASSA office.

Common Reasons for an Invalid Phone Number

Several factors can lead to an invalid phone number being flagged on your application. 

These include:

  1. Incorrectly entered number: Double-check for typos or missing digits.
  2. Inactive SIM card: Ensure your SIM card is active and has sufficient airtime.
  3. Blocked or restricted number: Check if your number is blocked or has restrictions that prevent incoming calls.
  4. Outdated contact information: If you’ve recently changed your phone number, make sure to update your application details.

How to Troubleshoot Common Errors

Here are some common errors that you might encounter when updating your phone number on the SASSA portal:

  1. Invalid Phone Number Format: Ensure that you’re entering the phone number in the correct format, including the country code and area code.
  2. Network Connectivity Issues: Verify that you have a stable internet connection to access the SASSA portal.
  3. System Glitches: Temporary technical difficulties with the SASSA system might be causing errors.

Can I use a temporary or prepaid phone number? 

While you can use a temporary or prepaid phone number, you need to ensure that the number is active and can receive calls. 

If you plan to switch to a different number later, you’ll need to update your SASSA records accordingly.

If you’re still receiving communications on the invalid phone number after updating it, contact SASSA again and provide them with the latest information. 

They can assist in resolving the issue.

Can I update my phone number after my grant has been approved? 

Yes, you can update your phone number at any time, even after your grant has been approved. 

This will ensure that you receive important notifications and updates related to your grant.

There should be no fee associated with updating your phone number on your SASSA grant application. 

The service is typically provided free of charge.

Scroll to Top