SASSA Grant Head Office and Regional Contacts

South Africa’s Social Relief of Distress (SASSA) grant is a lifeline for many vulnerable citizens.

Having the head office and regional contact information will be helpful for those seeking assistance or information about the grant. 

This guide will provide you with essential details about SASSA’s head office and regional contact information, ensuring you have the resources you need to access the support you deserve.

SASSA Head Office Contact Information

The SASSA head office is the center for managing and overseeing grant distribution and related services.

Check SASSA Grant Status

Here’s how to contact the head office:

  1. Address: SASSA House, 501 Prodinsa Building, Cnr Steve Biko and Pretorius Streets, Pretoria.
  2. Postal Address: Private Bag X55662, Arcadia, Pretoria, 0083.
  3. Toll-free number: 080060 10 11
  4. Fax number: 012 400 2257
  5. Email address: grantenquiries@sassa.gov.za

SASSA Regional Offices

SASSA operates regional offices across South Africa to ensure accessibility and efficient service delivery. 

The following is a breakdown of the regional offices and their contact information:

  1. Eastern Cape:
    • Address: BKB Building Cnr Fitzpatrick & Merino Road Quigney East London
    • Contact number: +27 43 707 6300
    • Email: OscarM1@sassa.gov.za
  2. Free State:
    • Address: Iustitia Bldg, Aliwal St, City Centre, Bloemfontein, 9301, South Africa
    • Contact number: +27 51 410 8300
    • Email: MohodiT@sassa.gov.za
  3. Gauteng:
    • Address: 501 Pretorius St, Arcadia, Pretoria, 0007, South Africa
    • Contact number: +27 12 400 2000
    • Email: ThembaMat@sassa.gov.za 
  4. KwaZulu-Natal:
    • Address:  1 Bank Street, Pietermaritzburg 3201
    • Contact number: 033 846 3324
    • Email: GrantsEnquiriesKZN@sassa.gov.za
  5. Limpopo:
    • Address: 40 Landros Mare St, Polokwane, 0699, South Africa
    • Contact number: +27 15 291 7509
    • Email: ZodwaMv@sassa.gov.za
  6. Mpumalanga:
    • Address: 18 Ferreira St, Mbombela, 1201, South Africa
    • Contact number: +27 13 754 9380
    • Email: ThembaMat@sassa.gov.za
  7. North West:
    • Address: 18 Ferreira Street, Nelspruit 1200
    • Contact number: 013 754 9446
    • Email: GrantsEnquiriesMP@sassa.gov.za
  8. Northern Cape:
    • Address: Permanent ‘Perm’ Building, 33 Du Toitspan Road, Kimberley 8300
    • Contact number: 053 802 4919
    • Email: GrantsEnquiriesNC@sassa.gov.za
  9. Western Cape:
    • Address: Golden Acre, Adderley Street, Cape Town 8000
    • Contact number: 021 469 0235
    • Email: GrantsEnquiriesWC@sassa.gov.za

How to Contact The SASSA Regional Offices

To contact a specific regional office, you can use the following methods:

  1. Phone: Dial the provided contact number for the relevant region.
  2. Email: Send an email to the regional office’s designated email address, if available.
  3. In-person: Visit the regional office during their operating hours.

When to Contact the SASSA Head Office or Regional Offices

Knowing when to reach out to the head office or regional offices is essential. Here are some common scenarios:

  1. Grant Applications: If you’re applying for a SASSA grant, you can do so at your nearest regional office. However, for complex cases or inquiries about specific grants, contacting the head office might be necessary.
  2. Grant Renewals: Most grant renewals can be handled at the regional offices. However, if you encounter difficulties or have unique circumstances, contacting the head office may be beneficial.
  3. Complaints and Disputes: If you have a complaint or dispute regarding a SASSA grant, you should first try to resolve the issue at the regional office level. If the problem persists, you can escalate it to the head office.
  4. General Inquiries: For general questions about SASSA grants, their eligibility criteria, or the application process, you can contact either the head office or your nearest regional office.

SASSA Services Offered at Regional Offices

SASSA regional offices provide a wide range of services, including:

  1. Grant applications
  2. Grant renewals
  3. Benefit payments
  4. Complaints and inquiries
  5. Information about SASSA programs and services

When contacting SASSA, be prepared to wait because they normally experience high call volumes.

If you’re applying for a grant or renewing an existing one, have all necessary documents on hand.

You must also treat SASSA staff with courtesy and respect.

And if you don’t receive a response within a reasonable timeframe, follow up on your inquiry.

What is the SASSA Grant

The SASSA grant is a social safety net designed to provide financial assistance to individuals and families in need.

It is available to South African citizens and permanent residents who meet the eligibility criteria.

What are the Eligibility Requirements for the SASSA Grant?

To qualify for the SASSA grant, you must meet the following criteria:

  1. Be a South African citizen or permanent resident.
  2. Be 18 years old or older.
  3. Not be receiving a social pension or disability grant.
  4. Have a monthly income below the SASSA poverty line.
  5. Be unemployed or have a low income.

How to Apply for the SASSA Grant

To apply for the SASSA grant, you can visit your nearest regional office or apply online through the SASSA website. 

You will need to provide proof of identity, income, and other required documents.

How is the SASSA Appeals Process?

If you’re dissatisfied with a SASSA decision, you have the right to appeal. Here’s a general overview of the appeals process:

  1. Submit an Appeal: To appeal a decision, you’ll need to submit a written appeal to the relevant SASSA office.
  2. Provide Evidence: Include any supporting evidence that can help your case.
  3. Await a Decision: SASSA will review your appeal and notify you of the decision.

SASSA Contact Information for Special Grants

For certain grants like the Child Support Grant, Foster Care Grant, or Disability Grant, you may need to contact a different department or office within SASSA. 

Here’s how to find the relevant contact information:

  1. Check the SASSA Website: The SASSA website often provides contact information for specific grants.
  2. Contact Your Regional Office: Your regional office can also provide you with the correct contact details.
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