SASSA Head Office Contact Number

If you have a query or complaint that cannot be resolved through your local SASSA office or the toll-free helpline, you may need to contact the head office directly. 

This could include issues related to grant applications, payments, appeals, or changes in personal circumstances.

SASSA Head Office Contact Information

The SASSA head office is located at 501 Pretorius St, Arcadia, Pretoria, 0007, South Africa. The official contact number is +27 12 400 2000. 

Please note that the head office is open from Monday to Friday, from 7:00 AM to 5:00 PM. 

Check SASSA Grant Status

They are closed on Saturdays and Sundays.

Why Contact the SASSA Head Office?

You may need to contact the SASSA Head Office for various reasons, such as:

  1. Inquiring about the status of your grant application: If you have applied for a SASSA grant and are awaiting approval, contacting the head office can provide you with updates on the status of your application.
  2. Reporting a lost or stolen SASSA card: If your SASSA card has been lost or stolen, you need to report the incident to the head office immediately.
  3. Requesting a duplicate SASSA card: If your SASSA card is damaged or has expired, you can request a duplicate card from the head office.
  4. Seeking information about SASSA services: If you have questions about SASSA services or benefits, contacting the head office can provide you with the information you need.
  5. Resolving issues with your SASSA payment: If you’re experiencing problems with your SASSA payment, contacting the head office can help you resolve the issue.
  6. Reporting fraud or corruption: If you suspect fraud or corruption within SASSA, it’s important to report it to the head office.
  7. Providing feedback or making a complaint: If you have feedback or a complaint about SASSA, you can contact the head office to share your concerns.
  8. Seeking assistance with SASSA online services: If you’re having trouble using SASSA’s online services, the head office can provide you with assistance.

Other Contact Methods

While contacting the SASSA Head Office directly is one option, there are also other ways to get in touch:

  1. SASSA Call Centre: The SASSA Call Centre is available to answer your questions and provide assistance. You can reach them at 0800 601 011.
  2. SASSA Social Media: SASSA maintains active social media accounts on platforms like Facebook and Twitter. You can use these platforms to send messages or ask questions.
  3. SASSA Regional Offices: If you live outside of Pretoria, you may be able to contact your local SASSA Regional Office for assistance.

How can I reach out to SASSA via email or online?

The SASSA email address for general inquiries is grantenquiries@sassa.gov.za.

There are also other contact information you can find on their official website or social media platforms. 

It’s recommended to check their website regularly for the most up-to-date contact details. 

Additionally, you may find relevant information or assistance through online forums or communities dedicated to SASSA grants.

What should I expect when contacting SASSA?

When contacting SASSA, whether by phone or in person, be prepared to provide your personal information, such as your ID number and grant type.

It’s also helpful to have a clear understanding of your query or complaint before contacting them. 

This will help expedite the process and ensure that your issue is addressed effectively.

How long does it take for SASSA to respond to inquiries?

The response time for SASSA inquiries can vary depending on the nature of the query and the volume of calls or visits they receive. 

However, they strive to provide timely assistance to all beneficiaries. 

If you are concerned about the length of time it is taking to receive a response, you may want to follow up with your inquiry.

Can I request a written response to my query?

Yes, you can request a written response to your query from SASSA. 

This can be particularly helpful if you need documentation for future reference or if you want to ensure that your request has been properly recorded.

What should I do if I am dissatisfied with SASSA’s response?

If you are not satisfied with SASSA’s response to your query or complaint, you may have the option to appeal the decision. 

The process for appealing a decision will vary depending on the specific issue involved. 

It’s important to review the SASSA guidelines or contact the head office for information on the appeal process.

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