Thursday, 14 November 2024 – The South African Social Security Agency (Sassa) is calling on all declined Social Relief of Distress (SRD) grant applicants to submit an appeal if they believe they qualify for the grant.
Eligible Applicants Encouraged to Appeal
Sassa encourages beneficiaries to familiarize themselves with the reasons why their SRD grant application may have been rejected, guiding the following steps to take.
Reasons for Rejection
Applicants must note that various reasons may cause application decline, including mismatched personal details with the Department of Home Affairs, income sources, existing social grants or support programs, bank verification failures, and duplicate identity numbers.
Simple Appeal Process
To appeal, applicants can follow these easy steps:
Check SASSA Grant StatusVisit the ITSAA website.
Enter your South African ID number.
Enter the cell phone number used during the application process.
Click “Send Pin” and wait for an SMS with a verification code.
Once you receive the pin, enter it and click “Submit.”
Select the month for which you are appealing.
Choose the reason for your appeal from the provided options.
Click “Submit” to complete the appeal process.
Common Reasons for Rejection
Income sources, including employment or income tax contributions, may lead to rejection.
Existing social grants, UIF payments, or financial aid from programs like NSFAS also result in rejection.
Bank verification failures due to incorrect or inconsistent banking information can prevent grant payment.
Duplicate identity numbers require resolution with Sassa.
Importance of Accurate Information
Sassa stresses the importance of providing accurate information to prevent SRD grant payment delays.
Avoid Delays by Avoiding Frequent Banking Detail Changes
Beneficiaries are reminded that frequent changes to banking details delay the approval process.
Application and Contact Information
Applicants require an identity document, smartphone, and internet access to apply online or visit a Sassa office for assistance. For more information, contact Sassa toll-free at 0800 60 10 11 or 013 754 – 9428/9363 (Monday – Friday, working hours) or WhatsApp at 082 046 8553.
